Healthcare compliances training and discussion blog


Fax machine is a great asset, which organizations count on, to quickly send and receive information. It plays a significant role in managing well, the communication needs of the office. But with arrival of HIPAA law, it is mandatory for the covered entities and their business associates to install HIPAA complaint faxing systems so that protected health information of patients is not leaked out or exposed to unauthorized people during the transmission process.

As non-compliance of HIPAA law can invite penalties and criminal prosecution, it necessary to put in place few safeguards that make the daily use of the Fax machine, safe and secure.

  • Fax systems, which support email encryption, should be installed. The protected health information system should be encrypted before it is faxed. This will protect the information from unauthorized access, because only receiver has the key to decrypt the message back into original form.
  • The fax machine should be configured in such a way that no copies of received faxes are saved.
  • The Fax should have inbuilt copying system, which can print as many as copies needed. This eliminates the need of using an external document copier, like Photostat machine and prevents the exposure of the confidential patient health information to unauthorized persons.
  • The Fax machine should be placed in a secure place and accessed by only authorized personnel. On receipt of the Fax, the message should be delivered straightaway to the intended recipient.
  • The Fax numbers which are used regularly should be properly saved, and the speed dialing option should be used to prevent misdialing of the numbers.
  • There should be a sound policy in place, which manages efficiently the storage, duplication and disposal of the faxed protected health information, as per HIPAA law. The policy should also be able to address effectively, the wrong delivery of the PHI.
  • Before faxing to a new recipient, the number should be checked by sending a test message. This will ensure dispatch of crucial PHI to the intended receiver only.

Fax machine is integral part of the office communication system. Covered entities like clinics, hospitals, clearing houses, insurance companies and other health provider depend on it for their daily communication needs. With the advent of HIPAA law, the fax machine should be installed and used in a very secure manner.

HIPAA compliant fax machine should be used and have special encryption features, which allows the sender to encrypt the protected health information and send it as an email through the net. The PHI is encrypted into sequence of codes and transmitted to the fax machine of receiver also connected to the internet. The receiver has a key which decodes the encrypted email and prints back the information in the original form. Thus the message is faxed in a safe and secure manner over the net. These precautions help the health organizations to store and exchange the protected health information of the patient as per HIPAA law.

HIPAA compliant Fax helps in quick and safe transfer of patient health information.

Jason Gaya

Read more on HIPAA, at www.empowerbpo.com

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